READ THIS INFORMATION BEFORE PLACING YOUR ORDER
Custom made products take 6-7 weeks to produce. ALL SALES ARE FINAL - NO EXCHANGES
Custom products are subject to special terms and conditions (See below).
ORDER CANCELLATION and CHANGES - CUSTOM PRODUCTS:
You will have (3) business days to cancel or make changes to your custom order. After this time, you may not make ANY changes to the order. If you decide to cancel the order after three business days or at anytime up until the time the item is shipped, you will be charged 30% cancellation fee. YOU CANNOT CANCEL A CUSTOM ORDER AFTER IT HAS BEEN SHIPPED. You must call our customer service department to cancel a custom order. If your order has not been shipped, you will be issued a cancellation confirmation number. You may call us toll free at: 1-305-444-4414. Email it is not always reliable so please call.
Your order will be shipped via UPS, FedEx or USPS to the address you provide. Once your order is shipped, we have no control over the shipment. You will have to contact the shipper if there are problems with the delivery. You will be given an order tracking number. This number allows you to check the package status online. The online information will also have the UPS/FedEx/USPS contact numbers.
UPS/FedEx/USPS will not leave the package at the door - a signature is required. If a shipment is returned to us due to the customer's failure to accept delivery, the order will be held for 15 days beginning from the date the item is received at our return center. The customer may request reshipment of the order. We will only reship the item(s) originally ordered. We will not remake a custom item or substitute the items in the original order with other items. An additional charge will be billed for reshipping.
NO REFUNDS OR STORE CREDIT WILL BE ISSUED ON REFUSED SHIPMENTS OR ON SHIPMENTS RETURNED TO US DUE TO ADDRESS PROBLEMS. WE DO NOT SHIP TO A P.O.BOX.
Your order will be sent to the address you provide. To avoid failed deliveries, make sure your address information is accurate and that it contains ALL the information (apt #, etc.) needed for delivery. If you experience a delivery problem caused by our mistake, we will reship the item.
UPS/FedEx/USPS will usually make several attempts to delivery your package. They may also leave a notice of their attempts to deliver with a telephone to call for pick-up. It is the customer's responsibility to follow-thru with UPS/FedEx/USPS for package pick-up if this becomes necessary. Additional fees will be charged if UPS/FedEx is required to change or correct your shipping addess.
INTERNATIONAL SHIPMENTS ARE SUBJECT TO THE SAME TERMS AND CONDITIONS OF SALE.
For quality assurance purposes incoming calls may be monitored and/or recorded to insure adequate service levels and to make sure we have taken your order information correctly. You will receive an email confirmation from us showing the item(s) ordered, cost, options, and delivery address. If you do not have an email, your order receipt will be mailed to you and we will contact you by phone to confirm the item(s) ordered. Check all the items on your order and the product options you selected. Report any discrepancies to us within 24 hours.
This information is a matter of record with the Better Business Bureau and our Merchant Credit Card Service provider.
Quality Assurance Inspection:
Our purpose is to produce high quality finely crafted custom Full Lace, Lace Front Wigs and Hair Replacement Systems. We use high quality materials and expertly trained and skilled wig makers. Top quality 100% Remy Human Hair is used in the manufacture of all custom products. Base materials are also high quality. Quality and customer satisfaction is very important to us. Your order will undergo an extensive documented quality inspection before it is shipped to insure that the sizing is correct and that there are no tears, rips or other damage to unit.
Units are carefully inspected at the time of packing for size, color and other options.
Check your wig carefully when it is received.
YOU MUST CONTACT US BY PHONE TO REPORT PROBLEMS. DO NOT SEND AN EMAIL OR CONTACT US BY CHAT MESSAGE. CALL US AT 305-444-4414.
Your order is carefully inspected before is shipped. Your custom wig will be made to your exact specifications. If you believe there is a problem with your wig, please check the specifications on your custom wig order before sending the item to us for quality inspection.
DO NOT SEND HANDLED OR WORN WIGS TO US FOR QUALITY INSPECTION. If you need to return a wig to us due to an error with the specifications, please make sure that the item is in NEW CONDITION. Wigs and/or Hair Replacement units that have been handled may not be returned to us for quality review.
Alterations of the unit include:
- Rips, tears or cuts in the lace
- Alterations in the lace (stretched or frayed)
- Adhesive residue or other application products on any part of the unit
- Styling product on the unit
- Chemical treatments (coloring, perming, relaxing, tinting, etc.)
- Styling (heat styling, set styling, combing, brushing)
- Wig and/or Hair Replacement units that have been washed or conditioned
- Wigs and/or Hair Replacement units that have been worn
- Wigs and/or Hair Replacement units that have been tried on
Stock Lace Wigs are sold in the size dimensions given in the description. No Wig, Hair Replacement unit or other custom product can be returned to us due to sizing problems caused by bad measurements. For this reason, it is important to take accurate head measurements. Measure your head at least (4) times to make sure the measurements are correct. We recommend you someone help you with your measurements.
LACE WIG REPAIR SERVICES:
Due to the problem of fitting after alterations, we do not offer lace wig repair services.
This notice is a matter of record with the Better Business Bureau and our Merchant Credit Card Service provider.